1. Registration of Complaints:

i. Customers can reach us on :

1. store@cherrynblossom (Grievance officer – Shekhar Pawar)
2. +91 8928300502

ii. Escalations can be shared at :

1. store@cherrynblossom (Grievance officer – Shekhar Pawar)
2. write to us at: 41, Sector: 13, Matruchaya CHS, Shop No: 10, Plot No: 38, Ckt College Rd, Khanda Colony, Panvel, Maharashtra 410206
3. Through Cherry n Blossom Cake Shop’s website (www.cherrynblossom.com), using Contact Us.

iii. Timeline for responding/resolving complaints

1. Normal cases : 7 working days.
2. Fraud cases, Legal cases and cases which need retrieval of documents and exceptionally old records : 15 working days.
3. Cases involving third party : 30 working days.